No Refund Policy

RotaMatrimony.com

This No Refund Policy explains the rules related to payments, subscriptions, premium memberships, and paid services offered through RotaMatrimony.com.

By purchasing, subscribing to, or using any paid service on RotaMatrimony.com, users acknowledge that they have read, understood, and agreed to this No Refund Policy.

1. General Policy

All payments made to RotaMatrimony.com are final and non-refundable.

Once a payment has been successfully processed for any service, membership, subscription, profile promotion, matchmaking feature, communication feature, or any other paid facility, no refund, reversal, or credit shall be provided except where required under applicable law.

2. Non-Refundable Services

Payments made for the following services are strictly non-refundable:

• Premium memberships

• Contact viewing packages

• Featured profile services

• Profile highlighting or boosting

• Matchmaking assistance

• Personalized support services

• Promotional campaigns

• Communication access features

• Verification services

• Add-on features or upgrades

• Renewal subscriptions

• Any special offers or discounted plans

This policy applies regardless of whether the services are fully used, partially used, or unused.

3. No Guarantee of Matchmaking Success

RotaMatrimony.com provides a platform intended to assist users in matrimonial search and communication.

RotaMatrimony.com does not guarantee:

• Marriage outcomes

• Suitable matches

• User compatibility

• Responses from other members

• Successful communication

• Relationship success

• Meeting arrangements

• Profile visibility results

Since matchmaking results depend on personal preferences and user interactions, payments are not dependent upon successful outcomes.

4. User Responsibility

Users are responsible for:

• Reviewing plan details before purchase

• Understanding membership features

• Evaluating suitability of services

• Using services responsibly

• Maintaining confidentiality of account credentials

Failure to use purchased services due to personal reasons, lack of activity, dissatisfaction, change of plans, misunderstanding, or non-usage shall not make the user eligible for a refund.

5. Technical Issues

Temporary interruptions caused by:

• Internet problems

• Device compatibility issues

• Browser issues

• Server maintenance

• Third-party failures

• Mobile network problems

• Platform upgrades

shall not create any obligation for refunds.

RotaMatrimony.com may attempt reasonable corrective measures where applicable.

6. Account Suspension or Termination

If an account is suspended, blocked, restricted, or terminated due to:

• Violation of Terms and Conditions

• Misuse of services

• Fraudulent conduct

• Submission of false information

• Harassment or abuse

• Illegal activity

• Security concerns

then the user shall not be entitled to any refund or compensation.

7. Duplicate Payments

In genuine cases of accidental duplicate payment caused by technical error, users may contact customer support with supporting transaction proof.

RotaMatrimony.com may review such requests at its discretion.

Approval of duplicate-payment reversal shall not be considered a standard refund obligation.

8. Chargebacks and Payment Disputes

Users agree not to initiate improper chargebacks or payment disputes after using paid services.

If a chargeback or payment reversal is initiated improperly:

• Access to services may be suspended

• User accounts may be restricted or terminated

• Legal recovery measures may be initiated where permitted

RotaMatrimony.com reserves the right to provide transaction records and service usage information to payment processors or financial institutions during dispute resolution.

9. Auto-Renewal and Subscription Responsibility

Certain plans or subscriptions may renew automatically where permitted.

Users are responsible for:

• Reviewing renewal terms

• Managing subscription settings

• Cancelling before renewal dates if desired

Payments processed through renewal mechanisms shall also remain non-refundable.

10. Promotional and Discounted Plans

Memberships or services purchased during:

• Discount campaigns

• Promotional offers

• Festival offers

• Coupon-based sales

• Special pricing events

shall remain non-refundable under all circumstances unless otherwise specifically stated.

11. Third-Party Payments

Payments processed through third-party gateways, app stores, banks, wallets, or payment service providers may additionally be governed by their respective policies.

RotaMatrimony.com shall not be responsible for:

• Bank processing delays

• Gateway failures

• External transaction charges

• Currency conversion differences

• Third-party payment disputes

12. Service Modifications

RotaMatrimony.com reserves the right to:

• Modify services

• Change membership plans

• Update pricing

• Add or remove features

• Upgrade platform functionality

Such changes shall not create entitlement to refunds for previously purchased services.

13. Exceptional Circumstances

Refunds, if any, may only be considered where explicitly required under applicable law or where RotaMatrimony.com independently decides to provide a discretionary resolution.

Any such action shall not create a precedent or continuing obligation.

14. Limitation of Liability

To the maximum extent permitted by law, RotaMatrimony.com shall not be liable for:

• Indirect losses

• Emotional distress

• Relationship disputes

• Missed opportunities

• User dissatisfaction

• Technical interruptions

• Profile response rates

• Matrimonial outcomes

The maximum liability, if any, shall not exceed the amount actually paid by the user for the specific service involved.

15. Changes to This Policy

RotaMatrimony.com may revise or update this No Refund Policy from time to time.

Updated versions may become effective immediately upon publication on the website or application.

Users are encouraged to review this policy periodically.

16. Contact Information

Users may contact RotaMatrimony.com customer support regarding billing-related queries or technical payment issues through officially provided support channels.

Submission of a query does not guarantee approval of any refund request.

17. Acceptance of Policy

By making payment for any service provided through RotaMatrimony.com, users acknowledge that they have read, understood, and agreed to this No Refund Policy along with the applicable Terms and Conditions and Privacy Policy.